"Oh, hang on, let me see if that's arrived yet."
It had indeed arrived. It was sitting there waiting for her. She told me she would take a look at it and call me back in the morning. This she did, around 8:45 this morning.
"That's going to be a total, but we want to have our own people come and look at it," she said.
"Fine. What time would you like to come over?"
"Hang on a minute, let me check."