May 10th, 2004


House update: a stern talking-to

Last Thursday at orientation I was talking to Pam and her boss Rick about Prewire. I had written a two-page summary of my, um, experiences with them. I asked if they would tell me what the final outcome was.

Today I got a message from Pam. Apparently they had a little chat with Prewire about their performance. Rick handed them a copy of the letter and said "You need to make this right."

Evidently Prewire has decided to refund the cost of the network wiring. I'm still paying for the structured wiring package, but they'll reimburse me for everything beyond that. I won't believe it until I have a check in hand, but... yes, this would go a long way toward making me feel better.

I wish I could have been a fly on the wall for that conversation...
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